Your parcels. Every border.
One dashboard.
190+ countries. 143 carrier contracts. Bonded warehouse consolidation, automated customs clearance, and last-mile delivery at rates that make unshippable SKUs profitable again. Built for merchants doing 500+ orders a month.
Average per-parcel rate to Europe for a 500g package. 143 carrier contracts give us consolidation leverage no flat-rate carrier can match. You get the bulk rate; they get your volume.
| Route | DHL Express | FedEx Intl | USPS Priority | Dispatch Rate | Savings |
|---|---|---|---|---|---|
| US → UK | $28.40 | $31.20 | $22.80 | $11.90 | -58% |
| US → DE | $30.10 | $33.50 | $24.20 | $12.80 | -57% |
| US → AU | $42.60 | $46.80 | $35.40 | $18.20 | -57% |
| US → JP | $38.90 | $43.10 | $31.60 | $16.40 | -58% |
| US → BR | $51.20 | $55.60 | $42.10 | $21.80 | -57% |
| CN → US | $24.30 | $27.80 | N/A | $9.60 | -60% |
Countries served through 143 active carrier contracts. Bonded warehouse nodes in Shenzhen, Hong Kong, Los Angeles, Frankfurt, and Dubai route your parcels through the fastest corridor, not the cheapest one that happens to be available.
Native platform connections. Shopify merchants connect in under 4 minutes — install the app, authorize your store, and shipment data flows automatically. Amazon aggregators get direct FBA feed integration. Everyone else gets a REST API with sub-100ms response.
Install the Dispatch app from the Shopify App Store. Authorize your store. Your next order ships at Dispatch rates automatically — no CSV exports, no copy-paste, no manual tracking updates.
Average customs clearance time across all destination countries. The industry average is 4.8 days. The difference is automated HS classification, pre-filed declarations, and a clearance team working UTC+0 through UTC+8 coverage windows.
Machine-learning model trained on 2.4M historical shipments classifies your SKUs automatically. 94.7% first-pass accuracy. Edge cases flagged for 60-second human review.
DDP (Delivered Duty Paid) or DDU — your choice at checkout. Rates pulled from live tariff databases for 190 countries. Your customers see the final cost; no surprise import bills.
Customs declarations filed electronically in destination country format before the parcel lands. Paperwork pre-cleared in 87 countries via Advance Cargo Information protocols.
Every shipment has a dedicated clearance status feed. Average customs clearance time: 2.1 days. Holds are flagged within 4 hours with recommended resolution steps.
Dispatch screens all shipments against OFAC, EU dual-use, and destination-specific restricted goods lists before acceptance. Prohibited items are flagged at order ingestion — not at the warehouse gate.
Tracking events per shipment on average. From Shopify order to doorstep delivery — every handoff logged with UTC timestamp, location, and carrier code. Your customers see a single tracking URL; behind it is a unified feed from 143 carrier APIs.
One link per shipment. Aggregates feeds from every carrier in the route. Works on mobile. Embeds in your Shopify order confirmation email automatically.
Customs holds, weather delays, and failed delivery attempts pushed to your dashboard and optionally to your customer — before they open a support ticket.
POST tracking events to your OMS, CRM, or customer portal in real time. 99.98% webhook delivery rate. Retry logic with 72-hour event replay window.
Average transit times by lane, exception rates by carrier, customs clearance performance by destination — filterable by date, SKU, and volume tier.
On-time delivery SLA across all lanes and service levels, trailing 12 months. Measured against committed transit windows, not carrier estimates. Backed by contractual credit clauses — if we miss, you don't pay for the shipment.
| Service | Transit Window | Tracking | Customs | On-Time SLA | Credit |
|---|---|---|---|---|---|
| Dispatch Express | 2–4 business days | Full event | DDP included | 99.2% | 100% |
| Dispatch Standard | 5–9 business days | Full event | DDU/DDP | 99.7% | 100% |
| Dispatch Economy | 10–18 business days | Milestone | DDU | 98.8% | 50% |
| Dispatch Freight | Quote-based | Full event | DDP included | 99.5% | 100% |
Tell us your volume.
We'll build your rate card.
Volume pricing is calculated per lane, per service level, and per destination region. No generic quote — a rate card built for your specific shipment profile.